Shipping policy

🚚 Shipping Policy

📦 Order Processing Time

We operate a processing time of up to 7 business days before dispatch.

This means your order will be prepared, produced (if applicable), and dispatched within 7 business days from the date of purchase, unless otherwise stated on the product page.

This applies to all orders, including:

  • Ireland & United Kingdom orders

  • International orders

  • Made-to-order and print-on-demand items

Processing time does not include delivery/transit time.

🇮🇪🇬🇧 Ireland & United Kingdom Orders

Orders destined for Ireland and the United Kingdom are typically dispatched within 7 business days.

Once dispatched, tracking details will be provided so you can monitor your shipment using the assigned tracking number.

🌍 International Orders

International orders are also generally dispatched within 7 business days, unless otherwise specified.

Tracking numbers will be provided once your order has shipped.

Delivery times vary depending on destination, customs processing, and local postal services.

📍 Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number(s).

Please note:

  • Tracking updates may take 24–48 hours to appear

  • Some orders may include multiple tracking numbers

📦 Split Shipments & Multiple Deliveries

Some items — including Crocs, Croc charms, tumblers, print-on-demand, and made-to-order products — are produced and fulfilled separately.

This means:

  • You may receive multiple packages

  • Items may arrive on different dates

  • You may receive separate tracking notifications

This is normal and expected.

An order is considered successfully delivered once tracking confirms delivery of each shipped item, even if items arrive on different days.

⏳ Delivery Timeframes

All delivery timeframes provided at checkout or on product pages are estimates only.

Delays caused by:

  • Postal or courier services

  • Customs inspections

  • Weather conditions

  • Peak periods (including Christmas)

are outside our control and do not qualify for refunds once an order has been dispatched.

📍 Delivered / No-Show Orders

If tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.

No refunds will be issued for:

  • Orders marked as delivered

  • Missed deliveries

  • Incorrect or incomplete addresses supplied by the customer

Customers are responsible for ensuring delivery details are correct.

🚨 Lost Items

If an item is confirmed as lost in transit (no delivery confirmation scan), we will investigate the matter.

Where appropriate, a replacement may be offered at our discretion.
Refunds are not guaranteed.

📩 Contact

For shipping or delivery enquiries, please contact:
reelcharm@outlook.com